Contact Us

This page explains how to contact Casinos Not On Gamstop, what we can help with, and where to go when your question is really for a casino, a regulator or a support charity. We are an independent research and comparison site. We are not a casino, and we do not hold player accounts, money or winnings.

Last fact-checked: 29 September 2026. Only contact routes we can verify are listed here, and we have not invented an email address, phone number or opening hours. Use the contact or feedback option provided on kitepowersystems.com itself, or the message route your browser or site menu shows for this page.

What you can contact us about

We are the right people to ask about the content on this site. In practice that means:

• Corrections: a bonus figure, payment method or licence detail on one of our reviews looks out of date or wrong.
• Review questions: you want to know how we researched or scored a casino, or why an option sits where it does.
• Suggestions: a topic, a question or a comparison you would like covered.
• Site problems: a broken link, a page that will not load or text that reads badly on your phone.
• Business or press enquiries: please say clearly who you are and what you want to discuss.

What we cannot help with

Many messages we would expect are about a casino account. We cannot act on these, because we have no access to any operator's systems and no authority over them.

• A delayed or refused withdrawal.
• A closed or restricted account.
• A bonus that was removed or not credited.
• Identity verification or source-of-funds requests.
• Chasing a deposit that did not arrive.

We also cannot promise that a casino will pay out, reverse a decision or reply to you. Please do not send passwords, full card numbers or identity documents to us. We will never ask for them.

Have a problem with a casino? Start here

If a casino listed on this site is the source of your problem, work through these steps in order:

1. Gather your account email, transaction dates, amounts, screenshots and the bonus terms that applied when you claimed.
2. Contact the casino's customer support in writing, by live chat transcript or email, so you have a record.
3. Use the casino's formal complaints procedure if support does not resolve it. Read its terms to see how long it says it will take.
4. If the operator holds a licence, check what dispute route the licensing body or an alternative dispute resolution service offers. Overseas licences vary a great deal, and some offer little or no player redress.
5. Keep every reply. Stay polite and factual, and avoid sending repeated messages.

Our Terms and Conditions set out how this site's content should be used. Our About Us page explains who we are and how we work.

Sites not on GamStop and complaints: an honest note

Casinos that are not part of GamStop are generally licensed outside Great Britain. That means the UK Gambling Commission's rules and complaints routes may not apply to them. Accepting British players is not the same as being authorised to serve them under British law, so protections can be weaker, and we cannot step in on your behalf. Our review of non GamStop casinos in the UK covers licensing, terms and payment checks in more detail, and is worth reading before you register anywhere.

Need support with your gambling?

If gambling is causing you worry, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133, free and confidential. BeGambleAware and Gambling Therapy also offer advice and online support. If you want to block yourself from British-licensed sites, GAMSTOP is the national self-exclusion scheme. Gambling blocking software can also restrict access on your devices. Our Responsible Gambling page explains deposit and loss limits, self-exclusion and other tools.

You must be 18 or over to gamble. Gambling should be treated as paid entertainment, never as income or a way to solve money problems. Support numbers can change, so check the GamCare website for the current details.

How we handle your message

• Be specific: name the page, the casino and the exact detail you are querying, and include a date if you have one.
• Evidence helps: a link to the casino's own terms page or a dated screenshot lets us check quickly.
• Corrections: we verify claims against the operator's published terms or other reliable sources before we change anything, and we update the page date when we do.
• Independence: the publisher may earn commission from some casino links, but commission does not buy position or change a rating. Feedback from an operator will not either.

We cannot promise a reply time, and we may not answer messages that are abusive or that ask us to intervene in a casino dispute. Thank you for helping keep the information here accurate.